{"id":54376,"date":"2024-10-29T04:40:02","date_gmt":"2024-10-29T01:40:02","guid":{"rendered":"https:\/\/katimo.ua\/uk\/?page_id=54376"},"modified":"2026-02-05T16:45:52","modified_gmt":"2026-02-05T13:45:52","slug":"obmin-i-povernennya","status":"publish","type":"page","link":"https:\/\/katimo.ua\/en\/info\/obmin-i-povernennya\/","title":{"rendered":"Exchange and return"},"content":{"rendered":"

Exchange\/return terms:<\/strong><\/p>\n

The consumer has the right to return goods of proper quality to the seller who sold it, if:
\nThe goods have not been satisfied by form, dimensions, design, color, size.
\nThe consumer has the right to exchange goods of inappropriate quality for similar goods
\nWithout defects, if there are available, or choose another goods from the assortment for
\nThe same amount.
\nThe consumer has the right to exchange or return for fourteen days from the moment of ordering, if a document
\nConfirming the purchase is available, saving the marketable state of the goods, all tags and original packaging.
\nExpenses on delivery of exchange and return of goods of good quality the buyer pays.<\/p>\n

Final sale is for:<\/strong><\/p>\n

– goods that were in operation
\n– goods that were used for photos\/videos
\n– goods from which tags and labels have been cut
\n– goods without document confirming purchase
\n– goods that were manufactured with individual characteristics
\n– goods which was delivered outside the territory of Ukraine (international delivery)
\n– underwear, swimwear, bodysuit
\n– gloves
\n– hair accessories
\n– jewelry of appropriate quality
\n– gift cards<\/p>\n

Exchange\/return registration rules:<\/strong><\/p>\n

– fill out an exchange\/return application and send it to order@katimo.ua- in the subject line of the letter, indicate \u00aborder exchange\/return #order_number\u00bb.<\/p>\n

Download application<\/span><\/a><\/p>\n

– wait for a response letter confirming the exchange\/return (no later than 24 hours).<\/p>\n

– pack the products you want to exchange\/return in their original packaging, check for tags and labels.<\/p>\n

– attach a sales receipt.<\/p>\n

– send the parcel to the following data:<\/p>\n

Address delivery by the company “Nova poshta”
\nKiev, 19a Reitarska Street
\nGlybchenko Anastasia
\n+380 (63) 128 00 25<\/p>\n

Please note that the seller has the right to refuse to exchange \/ return goods if the rules and conditions specified in this section are not met.<\/p>\n","protected":false},"excerpt":{"rendered":"

Exchange\/return terms: The consumer has the right to return goods of proper quality to the seller who sold it, if: The goods have not been satisfied by form, dimensions, design, color, size. The consumer has the right to exchange goods of inappropriate quality for similar goods Without defects, if there are available, or choose another […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-54376","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/pages\/54376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/comments?post=54376"}],"version-history":[{"count":25,"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/pages\/54376\/revisions"}],"predecessor-version":[{"id":65032,"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/pages\/54376\/revisions\/65032"}],"up":[{"embeddable":true,"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/katimo.ua\/en\/wp-json\/wp\/v2\/media?parent=54376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}